Alpa8 is fully committed to protecting the privacy and personal data of every registered member in Malaysia. This Privacy Policy transparently explains how we collect, use, store, and protect your information in accordance with the Personal Data Protection Act 2010 of Malaysia.
Six core pillars that form the foundation of alpa8's approach to protecting member personal data
All data transmitted between your device and alpa8's servers is protected by 256-bit SSL encryption — the same security technology used by leading banking institutions worldwide.
Member personal data is stored on servers protected by layered access controls, 24-hour monitoring, and automatic backups to ensure your information remains secure and available at all times.
Alpa8 has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes or any purposes unrelated to our services.
You have the right to access, correct, or request deletion of your personal data at any time. alpa8 makes this process easy through your account settings or by contacting our support team.
All data management practices at alpa8 comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and related regulations in force, ensuring your rights as a user are always protected.
In the event of any security incident affecting members' personal data, alpa8 is committed to notifying affected members within the timeframe stipulated by applicable law.
Alpa8 values the privacy of every individual using our platform. This Privacy Policy is established to provide clarity on our personal data handling practices and to ensure you fully understand the rights you hold regarding the personal information you share with us.
This policy applies to all users of the alpa8 website at https://alpa8.app, including registered members, casual visitors, and any individual who interacts with our platform in any way. By using the alpa8 platform, you acknowledge that you have read and fully understood this Privacy Policy.
Important Note: This Privacy Policy is to be read alongside alpa8's Terms and Conditions. In the event of any conflict between the two documents regarding data protection, this Privacy Policy shall prevail.
Alpa8 only collects personal data that is strictly necessary to provide quality services to our members. The following are the categories of data we collect:
| Data Category | Sample Information | Requirement |
|---|---|---|
| Identification Data | Full name, date of birth, identification card number | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account details, payment methods, transaction history | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game history, activity logs, settings preferences | Automatic |
| Communication Data | Support chat records, emails, feedback | Where applicable |
We do not collect sensitive information such as biometric data, health records, or political views unless specifically required by applicable law.
The personal data we collect is used solely for legitimate and transparent purposes. The following are the primary purposes for which alpa8 uses your data:
alpa8 does not use your data to make automated decisions that significantly affect you without human involvement in the evaluation process.
Alpa8 processes your personal data on the basis of one or more lawful grounds as outlined below, depending on the requirements of each situation:
Alpa8 does not sell or trade members' personal data. However, in certain limited circumstances, we may share data with the following parties solely for platform operational purposes:
All third parties we work with are required to adhere to data protection standards equivalent to or higher than those we apply ourselves.
Alpa8 implements a comprehensive set of technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction:
Two-Factor Authentication (2FA): alpa8 supports and encourages all members to enable two-factor authentication on their accounts. This additional security layer helps protect your account even if your password is compromised.
Alpa8 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Generally:
Upon expiry of the retention period, your personal data will be securely deleted or anonymised in accordance with established procedures.
Alpa8 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can control and manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the alpa8 platform.
As an alpa8 member and data subject under applicable data protection laws, you have the following rights, which alpa8 is committed to facilitating:
To request a copy of the personal data we hold about you in a readable format
To request correction of inaccurate or incomplete personal data held about you
To request the deletion of your personal data under certain circumstances permitted by law
To object to the processing of your personal data for specific purposes such as direct marketing
To receive your personal data in a structured, machine-readable format
To request that alpa8 restrict the processing of your data in certain permitted situations
To submit any request related to the above rights, please contact the alpa8 support team via live chat on the platform. We will process your request within 14 business days. In certain circumstances, we may need to request additional information for identity verification purposes before processing your request.
The alpa8 platform is restricted to individuals aged 18 and above only. alpa8 does not knowingly collect or process personal data of individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete such data and close the relevant account. Parents or guardians who become aware that a child in their care has registered an alpa8 account should contact us immediately.
Alpa8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to members via in-platform notifications or email to the registered address.
The "Last Updated" date shown at the top of this page will always be updated to reflect the date of the most recent amendment. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Continued use of the alpa8 platform after changes to this Privacy Policy take effect will be deemed your acceptance of the amended terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or alpa8's handling of your personal data, please contact us through the following channels:
Our data protection team will endeavor to respond to all inquiries within 3 business days. For more complex requests relating to data rights, the response period is within 14 business days from the date of receipt of a complete request.
If you believe that alpa8 has not handled your personal data in a manner compliant with the Personal Data Protection Act 2010, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
Create your alpa8 account today and enjoy a safe, fair, and exciting online wagering experience with the assurance that your personal data privacy is fully protected.